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Process for Problem Definition:

  1. Identify the issue
  2. Gather information
  3. Engage stakeholders
  4. Analyse root causes
  5. Frame the problem
  6. Review and refine

Template for Problem Definition:

Problem Statement Template

1. Issue Overview

[Briefly describe the observed issue or challenge]

2. Background Information

  • Context: [Provide relevant background information]
  • Data: [Include key metrics or data points]
  • Stakeholders: [List affected parties]

3. Root Cause Analysis

  • Potential causes:
    1. [Cause 1]
    2. [Cause 2]
    3. [Cause 3]
  • Primary root cause: [Identify the fundamental cause]

4. Impact Assessment

  • Current impact: [Describe how the problem affects stakeholders/organization]
  • Potential future impact: [Project consequences if not addressed]

5. Problem Framing

How might we [action] for [stakeholder] to [desired outcome]?

6. Scope and Constraints

  • In scope: [List what’s included]
  • Out of scope: [List what’s excluded]
  • Constraints: [Identify any limitations]

7. Success Criteria

[List measurable outcomes that would indicate the problem is solved]

8. Next Steps

[Outline immediate actions to be taken]